Place your RustDesk
window here to
follow along
Remote Support
We'll guide you through setting up secure remote access so we can help you directly on your screen.
Download the Remote Support App
Click the download button below. This app lets us see your screen and help you directly.
It's free, safe, and you can remove it anytime after our session.
Connect to Our Server
Once RustDesk is installed and open, you need to point it to our secure server.
- First, click the "Copy to Clipboard" button below on this page
- Open RustDesk and click Settings (at the top of the window)
- Click Network on the left sidebar
- Click ID/Relay server
- In the top-right corner of the dialog, click the Import server config icon (the clipboard icon on the right)
- All fields will auto-fill — click OK to save
If the import button doesn't work, type these into the fields manually:
- ID Server: remote.faezr.com
- Relay Server: remote.faezr.com
- Key: z5n6SVwIAcEnJqId2+habQAj0DsW72xqPsvEUA3qays=
Config String
Share Your ID & Password
After configuring, RustDesk will show you a Your ID number and a Password. Enter them below and click Send — we'll receive them instantly and connect to help you.
You're always in control — you can see everything we do on your screen, and you can disconnect at any time by closing RustDesk.
Common Questions
Is this safe?Yes. RustDesk uses end-to-end encryption, meaning no one else can see your screen. Only someone with your ID and password can connect, and you can revoke access at any time.
Windows: Settings → Apps → find RustDesk → Uninstall
Mac: Drag RustDesk from Applications to Trash
macOS will show several permission prompts — click Allow on all of them:
- "RustDesk is requesting to bypass the system private window picker and directly access your screen and audio" — Click Allow. This is required so we can see your screen to help you.
- Screen Recording permission — Enable for RustDesk
- Accessibility permission — Enable for RustDesk
If you accidentally clicked "Don't Allow", go to System Settings → Privacy & Security → Screen Recording and toggle RustDesk on. You may need to restart the app after.
Windows SmartScreen may show a warning because the app is new to your computer. Click "More info" then "Run anyway". This is normal and safe.